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The attached is a document that entails the wiring diagram for a Handpunch direct connection using the green molex connector - 3 wire Read More

How to verify communcation settings for direct connect in Hand Punch units Answer: Please check your connections. For com1 it will be connected with the serial 2 screw connection in the rear of your pc. Please secure connection at the HP te Read More

Below are steps on how to update time for the Hand Punch unit in the Trutime software Simply access the HP as a supervisor using the clear + enter keys together Use password 2 Select set serial When prompted Read More

The attached is the how to reset handpunch terminals guide Read More

See how calculation works Rule 1: Rounding always works in Hours/Minute format Rule 2: Wages always works in Hundredth format   8:13 am (8:22) - 11:47 am (11:78) = 3:34 (3:56) 7:12 pm (7:20) – 9: Read More

The attached document provides meanings to the MTX15 error codes from it’s display which may be provide to technical support when describing issue. Read More

The attached provides a how to reset the MTX-15 from permanent error codes. Warning: When this procedure is performed on the clock, it will erase any data in the time clock device only - not the Time Guardian software in your co Read More

ISSUE: TCP send ERROR No error FIX: Recreate location and set new IP to clock Read More

ERROR when running report: error running report- org.hibernate.exception.genericjdbcexception: could not execute query FIX: DB needs to be upgraded, call support at 800 896 7035. You may need a support contract. Note: T Read More

When I try to log into Trutime I get the error f_mikey error, followed by a succession of other errors. the f_mikey.btr in the main apps rutime directory is directly linked with checking a users rights to the Trutime directory and its files.  S Read More